Privacy Policy

Regenza – Privacy Policy (UK GDPR Compliant)

Last updated: March 2026
Operated by: Karlka Prod. Limited
Address: Birmingham, United Kingdom
Email: support@regenza.co.uk

1. Who We Are

Regenza is a wellness and functional beverage brand operated by Karlka Prod. Limited, a UK-based company committed to providing premium adaptogenic products for balance and clarity.

2. What Information We Collect

We collect only the information necessary to provide our products and improve your experience. This may include:

Personal details: name, address, phone number, and email.
Payment details: processed securely through third-party providers (we do not store full card details).
Account information: username, order history, and preferences.
Website usage data: IP address, browser type, and activity (via cookies and analytics tools).

3. How We Use Your Information

We use your information to:

Process and deliver your orders.
Communicate updates, confirmations, and shipping details.
Improve our website, services, and customer experience.
Send promotional offers only if you have opted in.
Comply with legal obligations (e.g., tax or accounting purposes).

4. Legal Basis for Processing (Under UK GDPR)

We process your personal data only when:

You have given consent (for newsletters or marketing).
It’s necessary to perform a contract (e.g., order fulfilment).
We have a legitimate interest (e.g., improving customer experience).
We are required by law to do so.

5. How We Store & Protect Your Data

Your data is stored securely on protected servers within the United Kingdom and the European Economic Area (EEA). We implement encryption, access control, and regular audits to ensure your personal data remains safe and confidential.

6. Data Retention

We retain personal information only for as long as necessary to provide our services or as required by law. Once no longer needed, your data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the right to:

Access and receive a copy of your data.
Request correction or deletion of your information.
Withdraw consent for marketing at any time.
Request data portability.

To exercise any of these rights, please email privacy@regenza.co.uk.

8. Cookies & Tracking

We use cookies to enhance your browsing experience and analyse site performance. You can manage or disable cookies in your browser settings. For more details, please see our Cookie Policy.

9. Third Parties

We only share data with trusted partners essential for order processing, analytics, and email communication—such as payment gateways, couriers, and marketing platforms. These partners are GDPR-compliant and handle your data with the same care and confidentiality.

10. Updates to This Policy

We may occasionally update this policy to reflect improvements or legal changes. The updated version will always be available on this page, with the revision date clearly stated.